Return & Refund Policy

We want you to be satisfied with your purchase. Please read the following guidelines for returns and refunds:

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags and packaging intact.
• Products showing signs of use, damage, or alteration will not be accepted.

2. Non-Returnable Items

• Jewellery items are non-returnable due to hygiene and safety reasons, unless received damaged or defective.
• Customized or made-to-order products are not eligible for return.

3. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect item, please contact customer support within 48 hours of delivery.
• Share clear images of the product and packaging for verification.

4. Return Process

• To initiate a return, contact customer support at velora0555@gmail.com with your order details.
• Once approved, instructions for return shipping will be provided.
• Customers may be responsible for return shipping charges unless the product is defective or incorrect.

5. Refund Policy

• Refunds will be processed after the returned product is received and inspected.
• Approved refunds will be issued to the original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable.

6. Exchange Policy

• Exchanges are subject to product availability.
• If the requested item is unavailable, a refund will be issued instead.

7. Important Notes

• Slight variations in color, fabric, or design (due to lighting or screen differences) are not considered defects.
• Returns that do not meet the above conditions may be rejected.

For any assistance, feel free to contact customer support.