Shipping Policy

We aim to deliver your orders in a safe and timely manner. Please review the details below:

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.

2. Shipping Time

• Delivery usually takes 4–7 business days depending on your location.
• Remote areas may require additional delivery time.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout.
• Free shipping may be offered on selected orders or promotions.

4. Order Tracking

• Once your order is shipped, a tracking ID will be shared via email or message.
• You can track your order using the provided details.

5. Delivery Issues

• Please ensure that the shipping address and contact details are correct.
• We are not responsible for delays caused by incorrect information provided by the customer.
• If delivery fails due to unavailability or incorrect address, re-shipping charges may apply.

6. Delays

• Delivery timelines are estimates and may be affected by unforeseen circumstances such as weather conditions, logistics issues, or public holidays.

7. Damaged or Missing Items

• If your order arrives damaged or incomplete, contact customer support within 48 hours of delivery with relevant details and proof.

For any shipping-related queries, please contact customer support at velora0555@gmail.com.